Frequently Asked Questions

Orders

Ingredients

• What is the status of my order?

  We can't wait for you to get your hands on the products! We aim to process all orders for shipment within 1-2 business days. You will receive an order confirmation and a shipping confirmation email that contains your tracking information. If you're in the UK, your order usually arrives in 3-5 business days. If you're in the rest of Europe, your order usually arrives in 7-15 business days. For orders going to the rest of the world, please allow 10-25 business days.

  If you have not received your order in the usual time as specified above, don't worry as delays do occasionally occur. Order processing times may be slightly longer than usual at the moment, due to increased order volumes. We apologise for any inconvenience.

  For more questions on shipping, please visit our Shipping & Returns page.

• How do I track my order?

  Upon the shipment of your order, you would have received a shipping confirmation e-mail that contains a link to track your order.

• What are your payment options?

  We accept Paypal and major debit and credit cards including Visa, MasterCard, American Express and Discover. We do not accept cash, personal checks, money orders, or cash-on-delivery.

• What should I do if my payment is declined?

  Please double-check that you have entered all of your information correctly, including checking that your billing postcode matches your bank account address postcode. If that does not work, we suggest checking with your bank or card provider. If you continue to have issues, please contact us.

• Can I return my item?

  We take the risk out of finding the right products, as we know that it can sometimes be costly.

  This is why all orders are backed by our 30-Day Curl Satisfaction Guarantee. If you don't love your purchase in the first 30 days after receiving it, we will issue you a refund, no questions asked.

  We are confident in the results of our products and stand behind them – and we want you to be satisfied.

  To use this guarantee, please follow the following return instructions from our Shipping & Returns page.

• I would like to cancel or change my order. How do I do this?

  If you would like to cancel your order or make some changes to the items ordered, please contact us as soon as possible (within the hour of placing it) and we will see what we can do. If your order has already been shipped or is in the process of being shipped, unfortunately, we will be unable to cancel or modify it.

• How do I amend my delivery address?

  For us to amend your delivery address, please contact us as soon as possible (within the hour of placing your order). Unfortunately, once your order has been shipped or is in the process of being shipped, we are unable to make this change. Parcels sent to incorrect addresses should eventually be returned back to us.

• Can I order a stand alone replacement pump?

  We're aware some of our bottles are experiencing issues with the dispensing mechanism and we sincerely apologise for this inconvenience we may of caused. Our commitment to delivering high-quality products remains unwavering, and so we are taking steps to rectify this matter promptly.

  In the meantime, should you need to order a replacement pump, please email us at hello@floracurl.com and we will raise a custom order on your behalf.

• Have the formulations of the products changed with your rebrand?

  Please see the table linked here with our rebrand changes to products visible. Please note that any changes to the formulations have been done to improve stability and the overall results.
  
  

• Do you use any silicones or sulphates?

  We don't use any silicones or sulphates in our formulations.

• Do you use artificial fragrance in your products?

  We naturally fragrance our products with pure essential oils, naturally derived from fruits, flowers, herbs, barks that have been used for centuries and have stood the test of time. Our entire blends are a brand secret, but it includes blends of sweet, fresh and floral notes. The scent is one of the first things our customers fall in love with!

• Where can I find the full ingredients list?

  You can find the full ingredient list on our website on each of our products page or at the back of the product label. Please revert to the product label for the most relevant ingredient information.

• What is the shelf life of your products?

  It varies per product. Most of our products have a shelf life of 12 months and some have a shelf life of 6 months from the period of opening. You can find the PAO (''period after opening'') symbol, which looks like an open jar at the back of the product's label. It advises until when the product will remain in good condition after you have used/opened the product for the first time. For example, a product with the ‘12M’ POA symbol can be used for up to 12 months, beginning from the day of first use/opening.